Returns & exchanges

RETURNS AND COMPLAINTS
Returns / Exchanges / Complaints
RETURNS (WITHDRAWAL FROM CONTRACT)
Fill out the withdrawal form received with the package.
 
Kruger Robert Woroniecki
1a Lubelska St.
10-409 Olsztyn


WITHDRAWAL FROM THE CONTRACT
    
First name and last name ............................................... .................................................. ....................................... ...... ...
address ................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ...
Telephone …................................................ .................................................. .................................................. .................
username (for purchases on Allegro) ... ........................................ .................................................
store order number (ID) ........................................... .................................................. ........................................

Name of returned product, code or name Quantity Gross price
           

I would like a refund of the price paid:
by transfer to my bank account at the Bank ........................................... .................................................. ............
first name and last name............................................... .................................................. .................................................. .........
address................................................. .................................................. .................................................. .......................
bill number:

                                                                                                    


Attachments:

proof of purchase ................... item
form ................................... item


Other customer comments: ........................................................................................... ...................................................................................................................................................... .......................................................................................

I consent to the processing of my personal data on the basis of Article 6 paragraph 1 point c of the general regulation on the protection of personal data of 27 April 2016. I declare that I have read the full content of the clause contained in the Regulations, point 7 item 3.


PLACE ................... DATE ................... SIGNATURE ...................
________________________________________


If you do not have a form, please contact Customer Service via our hotline, chat or e-mail. We will send the withdrawal form to your email address.
________________________________________

You have 30 calendar days from the date of receipt to return the product.
Returns can be made by choosing one of two options:
I Option available for registered customers
By using the store delivery (GLS). The refund fee is only PLN 122.00 and you do not have to pay it - it will be deducted from the amount we will refund you for the returned goods.
 Instruction:
1. Step 2
2. Pack the item you want to return and attach a withdrawal form to the package. Please carefully secure the package.
3.
4. Step 3
5. Address the package with the returned product to the following address:

Kruger Robert Woroniecki
6. Lubelska 1a, 10-409 Olsztyn, Tel: 690658798, setgarden @ setgarden.com

REMEMBER! We do not receive any parcels sent COD (sent at the expense of the recipient) and sent via Paczkomaty!
1. For formal purposes, please also provide proof of purchase (e.g. receipt).
2. Sign the form and go to the nearest GLS branch. For more information on this topic, please call: 690658798
3. Wait for the refund. It will take place within 14 days, counted from the moment of collecting the parcel in our warehouse. The refund will be made to the bank account given in the withdrawal form.
 
II Option available to unregistered customers
Returned goods should be sent to our company address: Kruger Robert Woroniecki, ul. Lubelska1a, 10-409 Olsztyn
Attach the purchase receipt and signed return form (withdrawal from the contract) available here:
Kruger Robert Woroniecki
1a Lubelska St.
10-409 Olsztyn


WITHDRAWAL FROM THE CONTRACT
    
First name and last name ............................................... .................................................. ....................................... ...... ...
address ................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ...
Telephone …................................................ .................................................. .................................................. .................
username (for purchases on Allegro) ... ........................................ .................................................
store order number (ID) ........................................... .................................................. ........................................

Name of returned product, code or name Quantity Gross price
        
        
        
        
        
        

I would like a refund of the price paid:
by transfer to my bank account at the Bank ........................................... .................................................. ............
first name and last name............................................... .................................................. .................................................. .........
address................................................. .................................................. .................................................. .......................
bill number:

                                                                                                   
Attachments:

proof of purchase ................... item

form ................................... item

 

 

Other customer comments: ........................................................................................... ...................................................................................................................................................... .......................................................................................

 

I consent to the processing of my personal data on the basis of Article 6 paragraph 1 point c of the general regulation on the protection of personal data of 27 April 2016. I declare that I have read the full content of the clause contained in the Regulations, point 7 item 3.

 

 

PLACE ................... DATE ................... SIGNATURE ...................

________________________________________

 

EXCHANGE

________________________________________

 

Short instructions for the replacement procedure:

  1. Place a new order. In the "Store information" field, enter "EXCHANGE".
  2. Attach the receipt and signed exchange form to the shipment
  3. Send the properly packed package to the store's address:

 

Kruger Robert Woroniecki, 1 Lubelska St., 10-409 Olsztyn, Tel: 690658798

4.

  1. Kruger Robert Woroniecki

1a Lubelska St.

10-409 Olsztyn

 

 

WITHDRAWAL FROM THE CONTRACT / EXCHANGE FORM

   

First name and last name ............................................... .................................................. ....................................... ...... ...

address ................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ...

Telephone …................................................ .................................................. .................................................. .................

username (for purchases on Allegro) ... ........................................ .................................................

store order number (ID) ........................................... .................................................. ........................................

 

Name of returned product, code or name Quantity Gross price

       

       

       

 

I would like a refund of the price paid:

by transfer to my bank account at the Bank ........................................... .................................................. ............

first name and last name............................................... .................................................. .................................................. .........

address................................................. .................................................. .................................................. .......................

bill number:

 

                                                                                                   

 

 

Attachments:

 

proof of purchase ................... item

form ................................... item

 

 

Other customer comments: Exchange of goods ... for product number: ...................................................................................................................................

 

I consent to the processing of my personal data on the basis of Article 6 paragraph 1 point c of the general regulation on the protection of personal data of 27 April 2016. I declare that I have read the full content of the clause contained in the Regulations, point 7 item 3.

PLACE ................... DATE ................... SIGNATURE ...................

________________________________________

 

COMPLAINTS

________________________________________

 

If you receive a faulty or damaged product, you have the right to make a complaint. Complaints can be submitted using the complaint department located in the customer's administration panel or use the form below:

Kruger Robert Woroniecki

1a Lubelska St.

10-409 Olsztyn

 

 

WITHDRAWAL FROM THE CONTRACT

   

First name and last name ............................................... .................................................. ....................................... ...... ...

address ................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ...

Telephone …................................................ .................................................. .................................................. .................

username (for purchases on Allegro) ... ........................................ .................................................

store order number (ID) ........................................... .................................................. ........................................

 

Name of returned product, code or name Quantity Gross price

       

       

       

 

I would like a refund of the price paid:

by transfer to my bank account at the Bank ........................................... .................................................. ............

first name and last name............................................... .................................................. .................................................. .........

address................................................. .................................................. .................................................. .......................

bill number:

 

                                                                                                    

 

 

Attachments:

 

proof of purchase ................... item

form ................................... item

 

 

Other customer comments: ........................................................................................... ...................................................................................................................................................... .......................................................................................

 

I consent to the processing of my personal data on the basis of Article 6 paragraph 1 point c of the general regulation on the protection of personal data of 27 April 2016. I declare that I have read the full content of the clause contained in the Regulations, point 7 item 3.

 

 

PLACE ................... DATE ................... SIGNATURE ...................

 

When sending back the advertised product, remember to carefully pack it and protect it against any damage. The claimed item should be sent to the following address:

Kruger Robert Woroniecki, 1 Lubelska St., 10-409 Olsztyn, Tel: 690658798

Within 14 days we will respond to your complaint and notify you by email about its consideration. In the case of considering the complaint in your favor, we will repair or exchange the advertised product for a full-fledged one. We will also refund the costs associated with sending the advertised product (calculated on the basis of the GLS price list for economic packages). In the absence of goods for exchange, we will refund you for the returned goods as soon as possible (within 5 business days of considering the complaint). The payment for returned goods will be paid to your bank account or payment card, if it was used to pay for the order.

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